Frontdesk

Inhouse Guest Complaints

Field	Description
Report Name	The name of the report.
Start Date	The start date from when the data must be considered for generating the report.
End Date	The end date until when the data must be considered for generating the report.
Sort Options	The criteria by which the data in the report must be sorted. Available options include the following: Sort By Date - Sorts the report by date. Sort By Name - Sorts the report by name. Sort By Category - Sorts the report by category. Sort By Priority - Sorts the report by priority. Sort By Manager - Sorts the report by manager.
Report Options	The data that must be included in the report. Available options include the following: Resolved Only - Generates report which includes only resolved complaints. Unresolved Only - Generates report which includes only unresolved complaints. Both - Generates report which includes both resolved and unresolved complaints.
Category	A drop-down list consisting of all department categories for report selection. The records created in the Category (Settings à Setup à General à Category) screen are displayed as options in the drop-down list. Users can select multiple or all the categories.
Manager	A drop-down list consisting of all managers for report selection. Users can select multiple or all the available managers.

Field	Description
Category	The department category to which the complaint is associated.
Guest Name	The last name and first name of the guest.
Date of Stay	The stay dates of the guest at the property.
Room #	The room number assigned to the guest.
Entered By	The user ID of the user who raised the guest complaint.
Manager	The manager to whom the complaint has been mapped.
Rating	The code indicating the severity of the complaint, such as, Serious, Reasonable, Unactionable.
Priority	The number indicating the importance of the complaint.
Resolved	Indicates whether the complaint has been resolved. Available values include Yes and No.
Complaint Made on	The date on which the complaint was made.
GMNotified	Indicates whether the general manager was notified when the guest complaint was raised.
Manager Notified	Indicates whether the manager was notified about the guest’s complaint.
Changed By	The name of the user who updated the status of the complaint.
Resolution Made on	The date on which the complaint was resolved.
Cost (Approx)	The estimated cost of resolving the complaint.
Total Cost of Complaints	The total cost incurred for resolving the guest complaint.